FAQs

Shipping and Tracking:

How can I track my order?

To track your order, you can locate your unique tracking number in the order confirmation email we sent you after your purchase. Once you have the tracking number, simply visit our website, navigate to "Track Your Order", enter your Tracking Number, and click "Track."

Please allow some time for tracking information to update, especially if your order was recently placed.

 

Do you offer international shipping?

We are committed to making your shopping experience hassle-free and affordable. That's why we're delighted to offer free first-class shipping on all orders!

Experience the convenience and peace of mind with our Priority Insured Shipping option for $9.95. Your order gets top priority, arriving faster than ever, and it's fully insured for added protection during transit. Upgrade at checkout for expedited delivery and worry-free shopping.

Can I change my shipping address after placing an order?

If you need to change your shipping address after placing an order, please contact our customer support team as soon as possible. While we cannot guarantee that address changes can be made, we will do our best to assist you in updating your shipping information. It's important to act quickly because once your order is shipped, address changes become more challenging.

 

Refunds and Returns:

What is your refund policy?

Our refund policy allows for returns within 30 days from your purchase date. If you're unsatisfied with your purchase or encounter any issues, please contact our customer support for guidance on initiating a return. Returned items should be in their original condition and packaging. Once we receive and inspect the item, we'll process your refund. 

What should I do if I receive a damaged or defective item?

If you receive a damaged or defective item, please contact our customer support team immediately. We apologize for any inconvenience this may have caused and are committed to resolving the issue promptly. Our customer support representatives will guide you through the necessary steps to either replace the item or arrange for a refund or exchange, depending on your preference.

 

Payment Methods:

What payment methods do you accept?

We accept major credit cards and PayPal as our primary payment methods. You can use Visa, MasterCard, American Express, and Discover for credit card payments, providing a convenient and secure checkout experience. Additionally, PayPal offers a trusted and widely used payment option for those who prefer this method.

 

Ordering:

How can I change or cancel my order?

Once an order is placed, our processing system initiates the fulfillment process immediately to ensure your order is shipped promptly. We recommend reviewing your order carefully before completing the purchase to ensure accuracy. If you have any specific concerns or questions regarding your order, please contact our customer support team, and they will be happy to assist you with any available options or solutions.

Can I add items to my existing order?

If you wish to purchase additional items, we recommend placing a new order through our website. If both orders meet the required criteria, such as minimum order amounts for free shipping, please reach out to our customer support team, and they will assist you in any way possible to combine orders or adjust shipping if applicable.

 

General Inquiries:

Do you have a customer support contact?

If you have any questions, concerns, or need assistance, please don't hesitate to contact our customer support team. You can reach us via email at support@evolution-point.com, and our dedicated support staff will respond promptly to address your inquiries. We're here to help you with any information you need, provide assistance with your orders, and ensure your shopping experience is as smooth as possible.

What do I do if I can't find the answer to my question here?

If you can't find the answer to your question in our FAQ section, please feel free to reach out to our customer support team for personalized assistance. You can contact us via email at support@evolution-point.com, and our dedicated support staff will be happy to help. We understand that every customer's situation is unique, and we're here to address any specific inquiries or concerns you may have.